Full job description

We are seeking a motivated and enthusiastic Fit Specialist to join our team. As a Fit Specialist, you will play a key role in providing exceptional customer service and promoting the Harley-Davidson brand.

Duties:

- maintaining database of customers

- Conducting test rides

- Staying up to date with Harley Davidson training

-sales knowledge or willingness to learn

Requirements:

- Licensed motorcycle rider

- Previous experience in sales is preferred

- Excellent communication and customer service skills

- Strong knowledge of motorcycles

- passion for Harley-Davidson motorcycles, the lifestyle and the culture

- Experience with sales pipeline management and cold calling is desirable

- Ability to effectively communicate with clients, colleagues, and management

- Outgoing personality

If you have excellent communication skills, and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Fit Specialist!```

Job Type: Full-time

Salary: $24,000.00 - $80,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Opportunities for advancement
• Paid training

Experience level:

• No experience needed

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus
• Weekly bonus

Ability to Relocate:

**Live the Passion!** Throughout the world, Harley-Davidson unites people deeply, passionately and authentically. And in this unity, there is a rich and unending variety of personal experiences. Join our family and share the love of Harley! We are searching for a General Merchandise Associate to join our Motor Clothes team!!

What keeps the employees coming back in every day?

• They enjoy working for the Harley-Davidson brand.
• They get to meet people from all over the world and create bonds with team members and customers.
• This is like a second home for somewhere they can have fun with others across different departments.

Summary Description

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Results Areas

• Retail Sales of General Merchandise
• Customer Service
• Clean & efficient General Merchandise environment

Major Duties and Responsibilities

1) Retail Sales of General Merchandise

• Assist General Merchandise Manager with attaining retail sales objectives in General Merchandise.
• Follow the C.U.S.T.O.M. Selling Process.
• Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc.
• Create well-organized presentations, which appeal to our customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain updated customer mailing lists.
• Attend training sessions to keep current with merchandising & inventory control issues.

2) Customer Service

• Provide excellent customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

3) Clean & Efficient General Merchandise Environment

• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Ensure all non-retail areas of the General Merchandise Department are kept clean, neat, and orderly at all times.
• Become familiar and efficient with all phases of the computer system required for General Merchandise management.
• Conduct and participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Maintain updated customer mailing lists.
• Assist the receiving department by labeling and preparing products for the showroom floor.

4) Other Duties

• As Assigned

Supervisory Responsibilities

• None

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Demonstrate professionalism in providing customer service.
• Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.
• Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

• Must have ability to get along with broad customer base.
• Schooling or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Demands

• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise

Working Conditions

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

• Rewarding Culture: As a H-D Employee, you'll be a part of the Coolest Culture, the most Iconic Brand, Fun and Family Focused Environment. And we sell a Dream!
• Ongoing Development and Growth: We invest in you. Through ongoing training and mentoring, we provide the best tools you need to be successful, expand your knowledge, and grow in your career.
• And we do lots of FUN stuff! 

Job Title: Service Porter / Driver

Department: Service Department

Supervisor: Fixed Ops Manager

• Drive and deliver our vehicles locally and long distances with possible stay-overs, sold units, service bikes and dealer trades & swaps.
• Ensure motorcycles are clean and prepped for delivery.
• Ensure and any all paperwork correlated with delivery is properly signed.
• Assist service department with motorcycle pick ups and deliveries.
• Assist with cleaning sales and service customer bikes.
• Work with Service Dept. dispatcher to get motorcycles to technicians
• Assist technician efficiency by getting necessary parts to the technician for repairs and installation.
• Maintain organization in the warehouse service department.
• Maintain organization and cleanliness of the service department.
• Other duties as assigned per service manager.

Qualifications

• Valid Motorcycle endorsement; ability to push and move any size motorcycle.
• Demonstrated willingness to work flexible hours and ability to travel.
• Valid driver’s license
• Ability to be DOT medically certified

Job Data

Job Title:             Service Advisor

Department:     Service Department

Supervisor:        Service Manager

Full Time Opportunity

Summary Description

Intakes customer vehicles, notes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.

Key Results Areas

• Service Department Operations
• Retail Sales
• Customer Service

Major Duties and Responsibilities

1.  Service Department Operations

• Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
• Note problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale.  Clearly communicate them to customer.
• Occasionally assigns jobs to technicians based on skill level and current resource utilization.
• Review work-in-progress to ensure quality and timeliness.
• Determine correct part numbers on repair orders and assist the parts department with posting of parts used before job starts.
• Perform cashier functions, as needed.
• Make estimates for internal and wreck repairs.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service and parts management.

2.  Retail Sales

• Assist Part Department with attaining retail sales goals.
• Ensure Motorcycle Referral Program card is attached to every customer workorder.
• Ensure the “Help Sell†initiative is supported.  Meet or exceed individual Attempt and Turnover percentage goals.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Create well organized presentations which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.

3.  Customer Service

• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Rightâ€.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Avoid making commitments which can not (or likely will not) be met.  Set customers’ expectations to a level where they will likely be met.

4.  Other Duties

• As Assigned

Supervisory Responsibilities

• None

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

Qualifications & Job Requirements

• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Physical Demands

• The noise level in the work environment is usually loud.
• Occasionally required to bend, stoop, crouch, reach, and handle tools.
• Occasionally requires the ability to lift 45 pounds of material.
• Occasionally requires the ability to balance and push an 900 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or airborne other particles.